Privacy Policy

About this policy

This policy explains how PAC Metrology Ltd, trading as Metal3D, handles personal data collected through this website. PAC Metrology Ltd is the data controller.

This document is provided as a framework and must be reviewed and completed by the operating company, including its registered details and retention periods, before it is relied upon.

Data we collect

• Contact details you provide in an enquiry, quotation request or component review request — name, company, email address and telephone number.
• Technical information about your requirement, including the description of the application, quantities, materials and delivery expectations.
• Engineering files you choose to upload, such as CAD models, drawings and specifications.
• Standard technical data generated by visiting a website, such as IP address, browser type and pages viewed.

Why we use it

• To respond to your enquiry and prepare a quotation or technical assessment.
• To manufacture, finish and inspect components you order, and to maintain records of that work.
• To meet legal, accounting and record-keeping obligations.
• To operate and secure this website.

Lawful basis

We process enquiry and project data on the basis of performance of a contract, or steps taken at your request prior to entering a contract. Where we process data for our own legitimate interests, such as securing our systems, we do so only where that interest is not overridden by your rights. Non-essential cookies are set only with your consent.

Engineering files and confidentiality

CAD models, drawings and specifications you submit are treated as commercially confidential. They are used only to assess, quote and manufacture your requirement, and are not published, shared with unrelated third parties, or used to promote our services without your written agreement.

Sharing your data

We do not sell personal data. We may share data with service providers who support our operations, such as hosting, email and, where a project requires it, specialist subcontract processes. Such providers act on our instructions under appropriate contractual terms.

Retention

Enquiry and project records are retained for as long as necessary to fulfil the purpose for which they were collected and to meet legal and commercial record-keeping obligations. Specific retention periods must be confirmed by the operating company.

Your rights

You also have the right to complain to the Information Commissioner’s Office.

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of data, where we have no continuing lawful reason to retain it.
• Object to or request restriction of processing.
• Request transfer of data you provided to us.
• Withdraw cookie consent at any time.

Contact

Contact details are available on request via the contact page.